Refund Policy

At Teresa-Store.in, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free refund policy to ensure your peace of mind. Please read the following terms and conditions carefully:

1. Your Order Cancellation Rights:

You have the right to cancel your order within 3 days of receiving the goods without giving any reason. If you wish to cancel your order, please notify us via email at support@teresa-store.in within the specified time frame. Upon receiving your cancellation request and original product photos, our team will validate the purchase details, post receiving the purchased product, we will initiate the refund process.

2. Conditions for Returns:

• Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
• The return must be initiated within 3 days of receiving the goods.
• Proof of purchase, such as the order number or invoice, must be provided.
• Personalized or customized items are not eligible for return unless they are faulty or damaged upon receipt.

3. Returning Goods:

To return an item, please follow these steps:

• Contact our customer support team at support@teresa-store.in to request a return authorization.
• Pack the item securely in its original packaging to prevent damage during transit.
• Include a copy of the original invoice or order confirmation in the package.
• You are responsible for the cost and risk of returning the goods to us at the following address:

Reena Kachhap
C203, Adithya Pristine KMC
Kadugodi, Bangalore - 560067
India

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

4. Refund Process:

Once we receive the returned goods and verify that they meet the conditions for returns, we will process your refund within 5-7 working days. The refund will be issued to the original method of payment used for the purchase.

5. Non-Refundable Items:

• Shipping charges are non-refundable, except in cases where we have made an error in the fulfillment of your order.
• Any customs duties, taxes, or additional charges incurred upon delivery are the responsibility of the customer and will not be refunded.

6. Contact Us:

If you have any questions or concerns about our refund policy, please contact us at support@teresa-store.in or refer to our Contact Us page for alternative contact methods.

Thank you for shopping at Teresa-Store.in. We appreciate your business and strive to provide you with the best shopping experience possible.